ORDERS & RETURNS
General Return Policy
Hokbrand offers a 7 day return policy for all products we sell. If something goes wrong with an eligible product and you notify us within 7 days of receiving the item, we will help you to reach a satisfactory resolution such as a return for replacement, exchange, or refund.
After 7 days, our return policy expires and refunds/returns/exchanges are no longer covered. However, if you are dissatisfied with an item for any reason and the return policy has expired, you can still contact us at support@Hokbrand.com and we will try to help if we can.
If the product has a manufacturer’s warranty that is still active after the return time frame has elapsed, the buyer should contact the manufacturer directly.
For change requests on eligible items which are not defective, you will be entitled to a replacement, exchange or a voucher refund.
General Return Policy Eligibility (& Warranty Exception)
Some products have different policies or requirements associated with them. Products in the categories below are not eligible for return:
Products with tampered or missing serial
Products damaged due to misuse
Products in the Sport Jersey category
Bracelet, innerwear, lingerie, and socks
Products with broken package seals
Products in the Fashion Clothing Category that have been unsealed and used
Defective products with manufacturer’s warranties have different policies:
If a product is covered under a manufacturer’s warranty, the product’s manufacturer has authorized third-party repair service providers to repair their products. For these products, you may be directed to contact the manufacturer or service center to handle issues covered under the warranty and receive your repair or replacement free of charge.
General Return Process
- Registration of Complaint:
Call to Register your complaint before the return policy expires or Mail Support@Hokbrand.com
- Complaint Review:
Within 48 hours, your request will be reviewed by us (and the seller, if applicable).
- Complaint Feedback:
After your complaint is reviewed, your item may or may not be authorized for return depending on the ‘General Return Policy Eligibility’ factors described above.
If return is not authorized, this will be communicated along with the relevant reasons. If return is authorized, you will be sent an authorization along with appropriate information on where to drop off the item. The products are your responsibility till it reaches our warehouse. Please ensure to pack return safely to prevent damage of the product or boxes.
- Return of Item:
If return is authorized, you will be asked to return the item within the timeframe communicated while ensuring that:
The item is returned in its original packaging with all accessories intact
The item is in the same condition it was in when delivered
The invoice is included with the reason for return written on it
- Return Confirmation:
Once your return is received you will receive a confirmation, however if the item does not meet the criteria required for #4 – Return of Item, your return may be declined. Please note that this confirmation is simply a confirmation of the return and not of any defect, etc. as the item has not been inspected thoroughly.
- Resolution Processing:
Depending on the exact issue, final resolution after return confirmation may happen very quickly or may take longer. Scenarios involving relatively detailed inspections or examinations may take longer.
- Final Resolution:
Your repair, replacement, Refund or exchange will be on its way to you.